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(showing articles 1 to 49 of 49)
(showing articles 1 to 49 of 49)

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    To fight the dramatic fall in dealership visits, Nissan is redesigning its showrooms to give customers a more welcoming, seamless and interactive experience.

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    Nissan GB hopes to top last year’s record 77,000 fleet registrations with new online sales tools, a new website, and a refined focus on its corporate customers

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    Nissan is expanding its Workplace Presentation Programme, where it visits a company or council with a local car dealer to talk about electric vehicles.

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    The new Volvo Retail Experience corporate identity standards promise customers premium levels of personal service in the showroom and the workshop

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    After a year in post, Vauxhall UK managing director Tim Tozer says new cars, a new CI and new retail models give its dealers a lot to look forward to in 2015

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    Volkswagen has adapted to market changes and rapid growth by consulting its dealer network

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    With its new Vignale sub-brand, Ford hopes to keep its corporate customers and perhaps snare more by marrying high-spec cars to a premium aftersales experience.

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    A new flagship site, filling open points, an EV and a sportscar – Kia is pulling out all the stops to hit its target of 100,000 registrations by 2020

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    Complicated offers and sluggish reactions hurt Škoda in the eyes of its dealers last year, but brand director Alasdair Stewart says that is behind them now.

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    In seven years, Mercedes-Benz UK has gone from last to first in dealers’ affections. Chief executive Gary Savage says it has no intention of letting up

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    McLaren sales director Jolyon Nash explains how new supercars, expanded production and a focus on aftersales will boost dealer profits.

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    Subaru is focusing on SUVs, ‘boutique service’ and high margins to take registrations and dealer numbers to heights not seen since the turn of the century.

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    Peugeot believes new dealer remuneration models, Just Add Fuel scheme and online leads will reap rewards in UK market share.

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    A 12-vehicle model offensive over the next six years may offset the shock of losing profitable DS franchises for more than half of Citroën’s current network.

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    Honda ditched its 80,000-registration target for next year, but believes a new range and transformed finance and aftersales operations are cause for optimism.

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    In Suzuki's ‘family’ of UK dealers, there is more to measuring success than just the numbers, says sales and marketing director Dale Wyatt.

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    Jaguar Land Rover's network rethink will affect almost every site in its retail network by the time it concludes in 2018.

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    Renault’s dealers rewarded it at this year's AM Awards for a plan that boosted market share and profits, says former sales director Darren Payne.

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    Mitsubishi UK managing director Lance Bradley believes a new SUV a year and training for dealership staff could take it to 50,000 registrations by 2021.

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    North Europe general manager Peter Denton believes a bigger network, more used sales and better service will help Maserati emerge from its big brother’s shadow.

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    Toyota GB managing director Paul Van der Burgh is not chasing volume, but quality – in a broader product range, more profitable dealers and better service.

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    Embedding demonstrator-equipped ‘customer champions’ in service centres will broaden coverage, believes SsangYong managing director Paul Williams.

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    Between falling sales, fire recalls and Brexit, Vauxhall endured a torrid 2016, but the last thing MD Rory Harvey wants is a knee-jerk reaction

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    While it is unlikely to catch its German rivals, Lexus is pushing hard to grow sales and awareness in the UK, says director Ewan Shepherd

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    Mercedes-Benz Vans network boss Sarah Palfreyman is driving her dealer partners to invest in more retail-friendly facilities.

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    Hyundai chief executive Tony Whitehorn is not afraid to try out the latest technologies on the sales side, and now he is taking aim at the workshop.

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    Maintaining a strong network has rewarded Kia with record registrations, industry accolades and dealer approval, says sales director Steve Hicks.

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    Mercedes-Benz chief executive Gary Savage believes direct manufacturer sales are inevitable, but the new business model presents opportunities for dealers.

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    Mazda UK’s Jeremy Thomson on giving his dealers a cost-efficient CI, solving their parts problem and why he wants a UK-Japan trade deal

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    Aston Martin UK boss Dan Balmer believes the carmaker’s first SUV and a doubling of production capacity will please its 21 dealers.

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    Peugeot UK is shrinking its network, shedding volume and insisting on a new CI, but it is all to boost dealer profits, says MD David Peel

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    Alfa Romeo's dealers have given it a kicking, but the Italian brand’s UK boss, Andrew Tracey, believes new lines and premium service will turn the tide.

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    Kia is verging on the mainstream in the UK. In South Korea Kia is standing out, with its first 'brand exhibition space', Beat360. Craig Thomas paid it a visit.

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    Renault UK MD Vincent Tourette says his dealers face volatility from Brexit, weaker sterling and a declining market, but that his door is always open to them

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    Škoda UK boss Duncan Movassaghi wants the VW Group car manufacturer to hit 4% market share and is confident his dealers will have the supply to get there

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    Volkswagen UK brand director Alison Jones says the battle for electric vehicle sales will change the shape and size of VW retailers, but not its network

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    Volvo is two years from targets on market share, safety and CI and workshop updates. Kevin Meeks, customer services director, is confident it will hit them.

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    The retail landscape has changed, but Andy Barratt, the chairman and MD of Ford of Britain, believes his dealers are up to the challenge.

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    Carmaker says network cull will protect profitability – new contracts will include changes to remuneration policies and standards to reflect online sales trends

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    Honda has made mistakes in the UK, says managing director David Hodgetts, but new products and increased profits will win over dealers

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    Subaru managing director Chris Graham says better availability is helping to improve on 2017’s low volumes and NFDA scores.

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    SsangYong wants to use its dealers’ local expertise and high service levels to win corporate business in 2018, says managing director Nick Laird

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    Suzuki GB MD Dale Wyatt believes fleet sales will help him hit 2% market share, but he says he will not risk his dealers’ profitability to get there

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    Vauxhall Managing director Stephen Norman is making tough decisions to ensure its products are desired and its dealer network is viable in the next decade

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    Under UK MD Alain Descat, DS is using tools from VR to valet service to build a reputation for high-end luxury in boutique-style dealerships and online

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    VWCV sales boss James Douglas is anticipating customer needs with mobile servicing and new fleet-specific roles

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    Citroen MD Karl Howkins says although the PSA brand has no strategy to reduce failing points, it is open to new dealer partners

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    MG Motor UK wants new dealers to go with its registrations explosion, says sales and marketing director Daniel Gregorious

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    Rob Lindley, the managing director of Mitsubishi Motor UK, is confident he can hit 50,000 registrations a year and fill almost 30 open points by 2022