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    Toyota GB managing director Paul Van der Burgh is not chasing volume, but quality – in a broader product range, more profitable dealers and better service.

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    Embedding demonstrator-equipped ‘customer champions’ in service centres will broaden coverage, believes SsangYong managing director Paul Williams.

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    Between falling sales, fire recalls and Brexit, Vauxhall endured a torrid 2016, but the last thing MD Rory Harvey wants is a knee-jerk reaction

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    While it is unlikely to catch its German rivals, Lexus is pushing hard to grow sales and awareness in the UK, says director Ewan Shepherd

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    Mercedes-Benz Vans network boss Sarah Palfreyman is driving her dealer partners to invest in more retail-friendly facilities.

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    Hyundai chief executive Tony Whitehorn is not afraid to try out the latest technologies on the sales side, and now he is taking aim at the workshop.

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    Maintaining a strong network has rewarded Kia with record registrations, industry accolades and dealer approval, says sales director Steve Hicks.

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    Mercedes-Benz chief executive Gary Savage believes direct manufacturer sales are inevitable, but the new business model presents opportunities for dealers.

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    Mazda UK’s Jeremy Thomson on giving his dealers a cost-efficient CI, solving their parts problem and why he wants a UK-Japan trade deal

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    To fight the dramatic fall in dealership visits, Nissan is redesigning its showrooms to give customers a more welcoming, seamless and interactive experience.

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    Nissan GB hopes to top last year’s record 77,000 fleet registrations with new online sales tools, a new website, and a refined focus on its corporate customers

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    Nissan is expanding its Workplace Presentation Programme, where it visits a company or council with a local car dealer to talk about electric vehicles.

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    The new Volvo Retail Experience corporate identity standards promise customers premium levels of personal service in the showroom and the workshop

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    After a year in post, Vauxhall UK managing director Tim Tozer says new cars, a new CI and new retail models give its dealers a lot to look forward to in 2015

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    Volkswagen has adapted to market changes and rapid growth by consulting its dealer network

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    With its new Vignale sub-brand, Ford hopes to keep its corporate customers and perhaps snare more by marrying high-spec cars to a premium aftersales experience.

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    A new flagship site, filling open points, an EV and a sportscar – Kia is pulling out all the stops to hit its target of 100,000 registrations by 2020

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    Complicated offers and sluggish reactions hurt Škoda in the eyes of its dealers last year, but brand director Alasdair Stewart says that is behind them now.

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    In seven years, Mercedes-Benz UK has gone from last to first in dealers’ affections. Chief executive Gary Savage says it has no intention of letting up

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    McLaren sales director Jolyon Nash explains how new supercars, expanded production and a focus on aftersales will boost dealer profits.

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